We are VueLab, Inc. ("VueLab"). This Privacy Policy describes how we protect your data and respect your privacy. Any questions or concerns with respect to your data or privacy should be directed to info@vuelab.com.
This Privacy Policy applies to VueLab's website located at https://www.vuelab.com and other VueLab websites and domains (collectively, the "Websites"), VueLab's online performance management tools and platform, including web and mobile applications (collectively, the "Services"), and any other interactions you may have with VueLab.
This Privacy Policy does not apply to any third party applications or technology that integrate with the Services, or any other third party products, services, or businesses ("Third Party Services"). While using the Services, you may be directed to a third party website via links or other references ("Third Party Websites"). You should review those privacy policies and related terms before sharing any Personal Data.
By visiting the Websites, accessing or using the Services, or interacting with any aspect of our business, you accept the terms of this Privacy Policy and expressly consent to our collection, use, and disclosure of data, including Personal Data, provided to or otherwise received by us for the purposes and in the manner described in this Privacy Policy and the applicable Client Agreement.
A separate agreement governs the delivery, access, and use of the Services (the "Client Agreement"), including the processing of any "Client Data." The organization that entered into the Client Agreement ("Client") controls its instance of the Services (its "Workspace") and any associated Client Data. Individuals authorized by the Client who access or use the Services via that Workspace are "Authorized Users." If you have any questions about your specific Workspace settings and privacy practices, contact the Client whose Workspace you use.
Sometimes you provide us with data and sometimes data about you is collected automatically. To the extent data is associated with an identified or identifiable natural person and is protected under applicable data protection and privacy laws, it is referred to in this Privacy Policy as "Personal Data."
Clients and Authorized Users routinely submit Client Data to VueLab when using the Services. Client Data is governed by the Client Agreement. If you have any questions about your Personal Data with respect to Client Data, contact the Client with whom you have a direct relationship.
Account Information. To create or update an Authorized User account for the Services, you or your Client may provide data such as:
Hosted Data. When a Client uses, or an Authorized User interacts with, the Services, we may collect, process, and store any data that is created, posted, uploaded, stored, displayed, transmitted, or submitted on or through the Services. Hosted Data may contain Personal Data to the extent a Client or Authorized User discloses Personal Data on or through the Services. VueLab is a passive recipient and does not purposefully access Hosted Data except to the extent necessary to render the Services or provide related support.
VueLab may collect Other Information from Clients and Authorized Users related to their usage of the Services and interactions with VueLab. If you have any questions about your Personal Data with respect to Other Information, contact VueLab at privacy@hellonuvue.com.
VueLab does not intentionally collect, process, or store Sensitive Personal Data, and requests that you do not post, upload, store, display, transmit, or submit Sensitive Personal Data on or through the Services or in Client Data. Sensitive Personal Data includes government-issued identification numbers, financial account information, credit or debit card numbers, consumer reports, background checks, access codes or passwords, genetic data or biometric data, and data concerning health, sex life, sexual orientation, race, ethnicity, political opinions, religion, philosophy, or trade union membership.
VueLab's business activities are directed to other businesses and the Services are intended for use only by those who are 18 years of age and over. The Services are not directed to children, and VueLab does not intentionally collect, process, or store any Personal Data from any person under 13 years of age.
Client Data will be used by VueLab in accordance with Client instructions, including the applicable Client Agreement, Client settings, and applicable law. Other Information will be used by VueLab to operate its business and provide the Websites and Services with a lawful basis for processing.
Except as described in this Privacy Policy or the applicable Client Agreement, VueLab will not use, share, or disclose your Personal Data for any purpose other than to the extent necessary to provide the Websites and render the Services and related support for the Services, unless you expressly consent to another use or disclosure.
VueLab will retain Client Data in accordance with Client instructions, the applicable Client Agreement, and applicable law. VueLab may retain Other Information and Personal Data for as long as needed for the purposes described in this Privacy Policy, including to pursue legitimate business interests, provide the Services, conduct audits, resolve disputes, comply with contractual obligations, and comply with legal obligations.
VueLab maintains physical, technical, and administrative procedures to safeguard and secure the data it collects.
Data protection and privacy laws in certain jurisdictions differentiate between the "controller" and the "processor" of data. In general, Client is the controller of Client Data. In general, VueLab is the processor of Client Data and the controller of Other Information.
VueLab is established in the United States and primarily processes and stores data in connection with the Services in the United States. However, the Services are global and data may be processed and stored in any country where VueLab has operations or engages Third Party Service Providers. VueLab will take measures to ensure that Personal Data remains protected to the standards described in this Privacy Policy and that transfers comply with applicable law.
VueLab does not transfer Personal Data from the European Union, European Economic Area, United Kingdom, or Switzerland to a location outside of those regions without Client's prior written consent. Where such transfers occur, VueLab may rely on an adequacy decision, Privacy Shield certification, Standard Contractual Clauses, another safeguard under Article 46 of the GDPR, or a derogation under Article 49 of the GDPR.
Individuals located in certain countries and jurisdictions have statutory rights in relation to their Personal Data, subject to any exemptions provided by law.
VueLab uses commercially reasonable efforts to allow you to access your Personal Data. Upon request, VueLab will provide information about whether it holds, or processes on behalf of a third party, any of your Personal Data. To request access, modification, or removal of Personal Data, contact privacy@vuelab.com. If VueLab holds or processes data on behalf of a Client, you should direct the inquiry to that Client.
Individuals located in the EU, EEA, UK, and Switzerland may have additional rights under the GDPR, including:
When offering Services to Clients, VueLab acts as a processor under the GDPR and receives Personal Data on behalf of Clients in order to provide the Services. For requests related to GDPR rights, contact the Client whose Workspace you use or email privacy@hellonuvue.com.
California residents may have rights under the California Consumer Privacy Act of 2018, as amended ("CCPA"), including:
VueLab does not sell personal information to third parties and will not discriminate against you for exercising your rights under the CCPA. When offering Services to Clients, VueLab acts as a service provider under the CCPA and receives consumer personal information on behalf of Clients in order to provide the Services.
VueLab does not disclose Personal Data to third parties for those third parties' direct marketing purposes and will not do so unless the Client or Authorized User affirmatively consents to such disclosure.
VueLab actively monitors relevant privacy and security practices to verify adherence to this Privacy Policy. Agents, contractors, service providers, or other third parties subject to this Privacy Policy that VueLab determines are in violation of this Privacy Policy or applicable law may be subject to disciplinary action up to and including termination of services. If you believe there has been a violation, contact privacy@vuelab.com.
VueLab may change, modify, or update this Privacy Policy from time to time, in whole or in part, at any time without prior notice by posting updated versions on the VueLab website. When it does, VueLab will revise the "last updated" date on this page. Continued use of the Services constitutes agreement to be bound by those changes.
Questions, complaints, or requests with respect to your Personal Data, this Privacy Policy, or VueLab's privacy practices can be sent to privacy@vuelab.com.